When it comes to finding a managed SD-WAN provider, there are a lot of different factors to consider. Each company offers unique services and features, making it difficult to decide who is the best fit for a business. In addition, there are several different pricing models, which can further complicate the decision-making process.
Service Level Agreements (SLAs)
One of the first things to look at when comparing managed SD-WAN providers is their SLAs. These agreements outline the level of service that a provider is committed to delivering and can provide peace of mind in knowing there is a minimum level of service that the provider will offer.
However, it's important to note that not all SLAs are created equal. Some providers may offer a higher uptime percentage, while others offer a lower price point. It's important to weigh each factor's importance to determine which SLA is the best fit for a business.
Network Management
Another key difference to be aware of is how SD-WAN service providers manage their networks. Some providers will take a more hands-on approach, while others will take a more hands-off approach.
The level of network management that a business needs will vary depending on the size and complexity of its network. For example, a small business with a simple network may not need as much network management as a large enterprise with a complex network.
It's important to discuss the level of network management that a business needs with each provider to determine who is the best fit.
Pricing Models
As mentioned earlier, there are many different pricing models for managed SD-WAN providers. For example, some SD-WAN solution providers charge a flat monthly fee, while others charge based on usage.
A business's pricing model will ultimately come down to preference and budget. A company with a tight budget may opt for a provider with a flat monthly fee, while a company with a larger budget may opt for a provider that charges based on usage.
Security
When it comes to managed SD-WAN, security is always a key concern. After all, the goal of SD-WAN is to provide a secure connection between different sites.
Each provider has its own security protocols in place, so it's essential to discuss the security needs of a business with each provider. Doing this will help to ensure that a company chooses a provider that can offer the level of security that they need. It will also help ensure that a business doesn't pay for more security than it needs.
Edge Device Capability
Another key difference to be aware of is the edge device capability of each provider. Some providers offer a limited selection of edge devices, while others offer a wide selection.
The edge device capability of a provider will ultimately come down to preference and what's best for a business. For example, a business with a specific edge device in mind may opt for a provider offering a limited selection of edge devices. On the other hand, a company that is open to different edge devices may opt for a provider that offers a wide selection.
Customer Support
There can be a big difference between managed SD-WAN providers regarding customer support. For example, some providers offer 24/7 support, while others only provide support during business hours.
A business's level of customer support will ultimately come down to preference. Companies often opt for a provider that offers 24/7 support, as this can provide peace of mind knowing that someone is always available to help if an issue arises.
However, some businesses only require support during business hours, and for those businesses, a provider that only offers support during business hours may be the best fit.
Supply Chain Resiliency
One final difference to be aware of is the supply chain resiliency of each provider. For example, some providers have a single source for their edge devices, while others have multiple sources.
The supply chain resiliency of a provider is essential to consider, as it can impact the availability of edge devices. A provider with a single source for their edge devices may experience delays in receiving new edge devices if that source is experiencing issues.
On the other hand, providers with multiple sources for their edge devices are less likely to experience delays, as they can source their edge devices from another provider.
Conclusion
There are several factors to consider when it comes to managed SD-WAN providers. From pricing models to customer support, each provider offers something unique. Therefore, it's essential to discuss the needs of a business with each provider to determine who can offer the best fit.
Not all providers are created equal, and companies can choose the right provider for their needs by taking the time to compare each.
